answer emails in the order they are received and try to respond as
promptly as possible. We typically reply within 24 hours of receiving an
email, but if there is an increased volume of inquiries it may take us
2-3 business days to get back to you. Be assured we will respond to you
as quickly as we can, and to help in that process, please only send one
email per inquiry.
Most of our items ship with Standard shipping, and we strive to ship
inventory next business day, with typical USPS shipping times being 2 to
7 days. For promotional sale products and/or promotional shipping
times, please allow 2 - 5 weeks.
In order to offer you the best price possible on our products, we ship directly from our manufacturers and distributors.
We offer Free Standard Shipping on most orders to anywhere within the United States and its territories.
add a signature confirmation on orders over $100. If you are not able
to sign & receive the package at the shipping address, you will
receive a missed delivery notice from USPS. In those cases you will be able to sign and pick up your package at your local USPS office.
order is typically processed within 24-48 hours and it is not always
possible to handle address change requests after that time. If you
notice an error, please email us ASAP with your name and order # so we can attempt to make any correction(s). We will do everything we can to accommodate your request, but cannot make any guarantees.
VikingDragons.com located in , Hickory, NC 28602, United States.. We ship all our products directly to you from our oversees manufacturers and distributors. To ensure the integrity and quality of our products, we do not use any 3rd party drop-ship companies.
processing times are typically between 1-2 business days after you
place your order. Most orders are processed within 24 hours, but please
allow extra time during holidays and seasonal sales.
Occasionally we get backed up, and times may go up to 2 business days.
If you do not receive an order confirmation after more than 5 business days, please contact us or email us at email@example.com. We pride ourselves in offering you the best buying experience!
When purchasing online using your credit card, all of your information
is entered into a SSL secure web page. Your information is then
SSL-encrypted and sent directly to our credit card provider's network,
where your card and transaction is authorized and approved. Your credit
card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept
or decline the order, or any portion thereof, at our sole discretion,
even after you receive an order confirmation or after your credit card
has been authorized.
If the credit card has already been
authorized for the purchase and the order is canceled, we will issue a
credit to the original method of payment.
Please note that any orders that have already been packed and shipped cannot be cancelled.
for any reason you are not 100% happy or satisfied after receiving our
products, please contact us within 30 days from receiving your order to
get a full refund, an exchange or a store credit. Please refer to our Refunds Policy for more details.
sincerely apologize your shipment didn't arrive in perfect condition!
In the unlikely situation your product is faulty, you may send it back
to us for a full refund, or an item exchange within 30 days. Please Contact Uswithin 7 days of receiving your order, to obtain a RMA# (Return Merchandise Authorization Number) prior to returning any items.
To expedite the process please include your original Order Number and Photograph(s) of the item(s) and any related information.